At 7 Shooter Coffee Co., we are committed to providing our customers with exceptional products and service. We understand that questions or concerns may arise about your purchases, and we want to make our policies clear to ensure a seamless experience. Below, you will find a detailed explanation of our refund and returns policy.
Returns
At 7 Shooter Coffee Co., all sales are final. Due to the nature of our products and the importance of maintaining their quality and freshness, we do not accept returns on any items. This includes, but is not limited to:
- Coffee beans (whole or ground)
- Gift cards
- Merchandise, including apparel, mugs, and accessories
We kindly ask that you carefully review your order before completing your purchase to ensure accuracy. If you have any questions about a product prior to purchase, our team is happy to assist you.
Refunds
While we do not accept returns, refunds may be issued under specific circumstances. Please read the guidelines below to determine if your purchase qualifies for a refund:
1. Incorrect Orders
If you received an item that is different from what you ordered, please contact us within 7 days of receiving your order. To expedite your request, include the following:
- A copy of your receipt or proof of purchase
- A detailed description of the issue
- A clear photo of the incorrect item(s)
Once we verify the mistake, we will provide a refund or replacement item at no additional cost.
2. Damaged or Defective Items
If an item arrives damaged or defective, please notify us within 7 days of receiving your order. To process your claim, include the following information:
- A copy of your receipt or proof of purchase
- Photos clearly showing the damage or defect
- A description of the issue
After reviewing your claim, we will determine whether a refund or replacement is appropriate. Approved refunds will be issued to the original payment method within 5–7 business days.
3. Unsatisfactory Quality
At 7 Shooter Coffee Co., we pride ourselves on the quality of our coffee and products. If you believe that a purchased item does not meet our high standards, please contact us immediately. We will evaluate your concern on a case-by-case basis and work with you to find a resolution. Refunds or replacements may be offered at our discretion.
Exclusions
Please note that the following scenarios do not qualify for refunds:
- Changes of mind after the purchase
- Failure to follow brewing or preparation instructions
- Products purchased through third-party vendors or resellers
For items purchased from third-party retailers, please refer to their return and refund policies.
How to Request a Refund
If you meet the criteria outlined above, please contact us as soon as possible through one of the following methods:
- Email: [email protected]
Include your order number, a description of the issue, and any relevant photos. - In-Person: Visit us
Bring your receipt or proof of purchase and details about the issue.
Once we receive your request, our team will review it and respond within 3 business days. If approved, refunds will be processed within 5–7 business days and issued to the original payment method.
Your Satisfaction Matters
At 7 Shooter Coffee Co., your satisfaction is important to us. While we do not accept returns, we are committed to addressing any concerns you may have about your purchase. If you have any additional questions or need further clarification, please do not hesitate to reach out to our team. We are here to help and ensure you have the best possible experience with our products and services.
Thank you for choosing 7 Shooter Coffee Co. We appreciate your understanding and support of our policies.